Know Your Customer

 

ServiceCheck's mystery shopping program provides your business with detailed information of employee interaction and behavior, from the most important perspective: that of a paying customer.

If you don't know what's wrong, it's hard to make it right. If a customer notices a problem, 92% of the time, the customer does not report it. Your customer will simply disappear, never to shop there again. You've got customer "Comment Cards"? Those only reflect the strongest opinions of the least satisfied customers, or your biggest fans. What about the people in between that you never hear from? Let ServiceCheck get you in on the secrets of average customers. We know your customers, and we'd like you to as well.

Guarantee that operations are tailored to cater to your customer’s needs and are effective at delivering high quality, duplicable results.

Financial summaries only give you numbers. Customers, especially in retail and service, are emotional buyers. If they feel they're treated well, most customers will spend more, and return to do the same. Keep the service consistent, and your regulars will refer new ones to you. This helps your numbers increase.

In today's competitive marketplace, customer service is a key factor in customer acquisition and retention. Did you know that 80% of your business is generated by 20% of your repeat customers?

Answer these questions:

  • Are employees greeting customers? Promptly? Every single time?
  • Do customers feel welcome?
  • Why did your last customer leave without making a purchase?
  • Are customers reccommending you?

ServiceCheck provides the most comprehensive customer service monitoring solution available, giving you the ability to evaluate services through actual customer experiences.

Some market research firms and so-called "secret shopping" companies may try to sell you mystery shopping reports, but no statistics. These results are only temporary.

ServiceCheck will keep you in the know – know your customer!

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